The Terms apply to any booking which is completed through our Website.

For all booking services including for our room listings which are not provided by us but by the third party accommodation aggregator listed on our Website, please contact that third party accommodation aggregator for any queries or concerns. If you wish to review, adjust or cancel your booking with us, please contact our Customer Service directly.

Please contact our Customer Service team for more information should you wish to make a group booking (such as for retreats).

We may display promotional rates, vouchers, discount codes, coupons, discounts, and/or special offers (“Promotions” ) on the Website from time to time. Unless expressly stated otherwise, we cannot guarantee that any Promotions displayed may be current at the time of your booking in which case the rate applicable at the time of booking will apply.


We are an ‘adults only’ property, as our property is not specifically built for children’s safety. If you are accompanied by children on your stay, we retain the right to require you to sign a safety waiver or to cancel your booking and refund any amount you may have paid (less administrative costs).


If you have special needs (e.g., wheelchair accessible room), please ensure that you contact Customer Service and verify that your special needs can be met before confirming your booking. We will not be liable to you for any damages or costs that you suffer due to our property not meeting your special needs.


We do not represent or warrant that travel to Indonesia and / or Bali is advisable or risk-free. You are strongly advised to check the relevant travel advisories issued by your government for any country you are visiting from and to take the necessary precautions. You are also advised to have personal travel insurance, including for local / domestic travel. We shall never be held liable for damages or losses that may result from your travel to Indonesia, Bali and / or our property.


We shall under no circumstances be held liable for any incidents occurring during your stay at our property, including any harm, loss or damage to your personal property and / or injury to yourself or others. You are advised to hold and maintain personal property and medical insurance at all times.


We cannot be held liable for any loss you may incur in the event of your failure to hold the necessary passports, visas and documentation for your travels. You are advised to check with the relevant embassies, consulates and/or visa departments of Indonesia before you travel. It is solely your responsibility to obtain whatever travel documents are required.